Inbound call centers handle incoming calls to a business or organization. These tend to come from existing customers experiencing issues with a product or service, or individuals wanting to place an order. Outbound call center agents make outgoing phone calls to existing and potential customers.
Outbound call centers contact consumers on behalf of a business, and may sell a product, fund-raise, or conduct surveys.Using an outbound call center A business can reduce costs by paying only for the service of an outbound call center, rather than paying for employees and telecom hardware directly.
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