AUTO dialer

The auto dialer effectively manages call center agents’ daily work pressure by distributing the connected calls among available reps.The auto dialer then starts dialing the numbers in sequence. The reps also get an option to drop a saved voicemail if the call goes answered.

While the predictive dialer dials multiple contacts at once and ensures that agents achieve maximum customer connectivity. Predictive dialers automatically screen out numbers that go straight to the voicemail, are busy, don’t answer, and so on, thereby saving hours of your agents’ time each month.

The primary difference between a power dialer and a predictive dialer is that a power dialer calls a list of numbers sequentially. In contrast, a predictive dialer uses a set of parameters to determine when an agent will be available to take the call and dials the number accordingly.